Self-Management Transition Updates

The Association’s transition from third-party management to self-management remains on schedule for the April 1, 2026 effective date. More updates on the transition will be provided on this page as the date approaches.

Systems & Owner Portal

Since 2023, the Association has utilized Enumerate as its community management software platform. When management transitioned to Associa, the accounting and billing functions were moved to TownSq, while Enumerate remained in place for other operational functions.

As part of the return to self-management, the Association will be consolidating all operations back into a single system. Beginning April 1, Enumerate will serve as PHCA’s all-in-one management platform, including accounts payable, accounts receivable, financial reporting, violation tracking, architectural processing, and the owner portal (Engage).

Owners will be required to create new login credentials once the system goes live. Detailed instructions for portal registration and access will be distributed prior to launch.

Self-Management Transition FAQs

Why is the Association resetting the Enumerate system instead of continuing with the existing setup? This is to ensure financial accuracy and a clean transition. Because billing and accounting were split between systems and account balances have been static since late February, rebuilding the Association’s financial structure within Enumerate allows the Association to eliminate legacy discrepancies and begin self-management with verified, current data.

Will my account balance transfer to the new system? Yes. Owner balances will be accurately reflected in the new system. The reset does not eliminate balances; it ensures that they are entered correctly and cleanly in the consolidated platform.

Will my payment history still exist? Yes. The Association will retain historical financial records. While detailed transaction history may not appear in the new portal environment in the same format as before, official financial records remain preserved.

Will automatic payments continue? If you are currently enrolled in automatic payments through TownSq or another third-party processor, those instructions will not carry over automatically. Updated payment and autopay instructions will be provided prior to April 1 to ensure uninterrupted assessment payments.

Do I need to create a new login for the owner portal? Yes. Because the Association is implementing a fresh installation of Enumerate, all Owners will need to create new login credentials for the Engage portal once it goes live. Updates will be provided to Owners as the go-live date approaches.

What happens to the existing message board and portal content? Historical message board posts and portal discussions will not transfer to the new portal environment. Important governing documents and official records will continue to be available.

Will assessment payment methods change? Any changes to payment mailing address, online payment options, or ACH enrollment will be clearly communicated in advance of the transition date.

Who should I contact with questions during the transition? Until April 1, please continue using the current management contact channels. Updated contact information for self-management will be provided prior to the effective date.